Terms & Conditions of Use cili77 Platform

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") are a legally binding agreement between you ("Player" or "User") and cili77, an online gambling platform operating under international licensing. This Agreement governs all aspects of your use of the cili77.one website and all services offered on it.

By accessing this website, registering an account, making a deposit or participating in any gambling activity on the cili77 platform, you acknowledge that you have read, understood and agreed to be bound by all terms set out in this document without exception.

cili77 reserves the right to update or modify these terms at any time. Players will be notified of material changes via a notice on the website or through their registered email. It is the player's responsibility to review the latest terms periodically.

2. Eligibility and Account Registration

To open an account at cili77, you must meet the following requirements:

• Be at least 21 years old on the date of registration.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not currently be under any active self-exclusion programme.
• Not be an employee, agent, contractor or immediate family member of a cili77 employee.
• Online gambling is not explicitly prohibited in the jurisdiction where you reside.

During registration, players are required to provide accurate, current and complete information including full name, date of birth, identity card number (MyKad) and a valid email address. cili77 reserves the right to request supporting documents for identity verification purposes at any time.

3. Player Account and Security

Each player is only permitted to hold one active account at cili77. Holding multiple accounts is strictly prohibited and constitutes sufficient grounds for the closure of all accounts involved. Winnings obtained through multiple accounts will be fully voided.

You are solely responsible for keeping your account password confidential. cili77 will not be liable for any losses arising from unauthorised access that occurs due to the player's own negligence in safeguarding their login details.

• Notify the cili77 support team immediately if you suspect unauthorised access to your account.
• Do not share your password or account details with anyone.
• Use a strong password combining uppercase letters, lowercase letters, numbers and symbols.
• Log out of the platform each time you finish using a shared device.

cili77 uses the latest data encryption technology to protect all information stored in our systems. However, players also play an important role in ensuring the security of their own accounts.

4. Deposits, Withdrawals and Payments

cili77 provides a range of secure payment methods suited to Malaysian players, including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency (USDT, BTC, ETH).

The financial terms that apply are as follows:

• The minimum deposit amount per transaction is RM10.
• The minimum withdrawal amount per transaction is RM100.
• Withdrawal processing time is generally between 10 and 45 minutes.
• All deposited funds must be wagered at least once before a withdrawal is processed.
• Withdrawals may only be made to the same account or e-wallet used for the original deposit.

cili77 reserves the right to temporarily hold withdrawal processing for security or compliance review purposes. In such cases, our support team will contact the player for further information.

5. Bonuses and Promotions

cili77 offers various promotions to eligible players. Each bonus and promotion is subject to specific terms set at the time the offer is made. Players should read and understand the particular conditions of each promotion before accepting it.

Welcome Bonus: New players are eligible to receive a 100% bonus on their first deposit up to a maximum of RM888. This bonus is subject to a wagering requirement of 20 times the bonus amount received.

• Example: Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement RM100 × 20 = RM2,000
• Example: Deposit RM1,800 → Bonus RM888 → Balance RM2,688 → Wagering requirement RM888 × 20 = RM17,760

cili77 also offers a VIP programme with three tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8% weekly cashback) and Gold (up to 1.2% weekly cashback). VIP tier upgrades are based on a player's activity over time.

cili77 reserves the right to withdraw, cancel or modify any bonus or promotion at any time if there is evidence of misuse or any attempted fraud.

6. Game Rules

All games available on the cili77 platform — including online slots, live casino, sports betting, mix parlay, live betting and arcade games — are subject to their respective game rules. Players are responsible for understanding how a game works before placing a bet.

General conditions relating to games are as follows:

• Game results generated by the Random Number Generator (RNG) are final and cannot be disputed.
• Any technical disruption that occurs during a gaming session will be resolved in accordance with the cili77 policy in effect at that time.
• The use of automation software, bots or any unauthorised method of play is strictly prohibited.
• Bets placed during a confirmed technical event may be deemed void and will be refunded.
• For sports betting, results declared by the relevant sporting authority are final.

cili77 provides general RTP (Return to Player) information for game categories as a guide for players. The stated RTP values are long-term averages and are not a guarantee of returns for any individual session.

7. Responsible Gambling

cili77 is committed to promoting responsible gambling. Our platform provides tools and resources to help players manage their gambling activity wisely.

Players should follow these guidelines:

• Set daily, weekly or monthly spending limits and stick to them.
• Only bet with money you can afford to lose.
• Do not attempt to recover lost money by placing larger bets.
• Take regular breaks from gambling.
• Seek help immediately if gambling starts to have a negative impact on your daily life.

cili77 provides a self-exclusion facility for players who need it. Players may contact our support team to apply for a temporary or permanent self-exclusion from the platform. All self-exclusion requests are processed promptly and kept strictly confidential.

8. Account Closure and Suspension

cili77 reserves the right to suspend or close a player's account without prior notice in the following situations:

• Breach of any term set out in this document.
• Providing false or misleading information during registration or at any point thereafter.
• Attempted fraud, hacking, game manipulation or money laundering.
• Systematic abuse of bonuses or promotions.
• Holding multiple accounts.
• Legal action or a request from a relevant authority.

Players may also voluntarily close their own account at any time by contacting our customer support team. Valid funds in the account will be returned to the player once all required checks are complete.

9. Limitation of Liability

cili77 is not liable for any indirect, consequential or special loss or damage arising from the use of or inability to use this platform, including but not limited to loss of profit, data or business opportunity.

The maximum total liability of cili77 towards any player, under any circumstances, shall not exceed the player's net deposit amount in the 30 days preceding the event giving rise to the liability claim.

10. Amendments to Terms

cili77 reserves the right to amend, update or modify these Terms and Conditions at any time at our absolute discretion. Material changes will be communicated to players via a clear notice on the website or by registered email within a reasonable period before the changes take effect.

Continued use of the cili77 platform after any amendment takes effect constitutes the player's acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account and withdraw any valid funds before the changes take effect.

11. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which cili77 holds its operating licence. Any dispute arising from or relating to the use of this platform shall first be resolved through cili77's internal dispute resolution process.

If a dispute cannot be resolved through the internal process, it will be referred to an independent arbitration body recognised by our licensing authority. The arbitration decision is final and binding on both parties.

For any enquiries or complaints relating to these terms, players may contact the cili77 support team, which operates 24/7 via live chat or by emailing [email protected].