Privacy Policy cili77

Information We Collect

In the course of registering and using the cili77 platform, we collect several categories of personal information from you. This collection is done transparently and is intended to allow us to provide a quality, safe and responsible service.

Personal Identification Information:

• Full name as shown on your identification card (MyKad) or passport
• Identification card or passport number for identity verification purposes
• Date of birth to confirm age eligibility (21 years and above)
• Current residential address
• Active mobile phone number
• Valid email address

Financial Information:

• Details of the payment method you use, such as Touch 'n Go eWallet, DuitNow, FPX online banking, Boost or a crypto wallet
• Records of deposit and withdrawal transactions
• Betting history and gaming activity on the platform

Technical Information:

• IP address of the device used to access the cili77 website
• Browser type and operating system of your device
• Login session data including the time and location of access
• Cookie information as described in Section 6

How We Use Your Information

The personal information we collect from you is used solely to run the cili77 platform efficiently, safely and responsibly. The following are the main purposes for which that information is used:

Account Management and Identity Verification: We use your personal identification information to create, verify and maintain your player account. This includes the KYC (Know Your Customer) process required under international licensing to ensure the platform is not misused for unlawful activities.

Financial Transaction Processing: Financial data is used to securely process your deposits and withdrawals through methods such as DuitNow, Touch 'n Go eWallet and FPX. All transactions are recorded for your personal records and internal audit requirements.

Platform Security: Technical information such as IP addresses and session data is used to detect and prevent unauthorised access, fraud and suspicious activity on your cili77 account.

Responsible Gambling Compliance: Your betting activity records are analysed internally to identify high-risk gambling patterns, enabling us to offer appropriate responsible gambling support when needed.

Service Communications: We use your contact information to send important notifications about your account, policy updates and relevant promotional information — provided you have given consent to receive such communications.

Product and Service Improvement: Usage data is collected in aggregate and anonymised form to help us understand platform usage patterns and make ongoing improvements to the cili77 player experience.

Disclosure to Third Parties

cili77 takes the responsibility of protecting your data seriously. We do not sell, rent or share your personal information with third parties for commercial purposes without your consent. However, there are limited situations in which we need to share information:

• Payment Service Providers: The necessary information is shared with approved payment processors such as e-wallet gateways and FPX to complete your transactions. All such providers are bound by strict data protection agreements.
• Game Software Providers: Minimal game data is shared with licensed game studios such as PG Soft, Pragmatic Play, JILI and Spribe to ensure a smooth gaming experience.
• Legal Requirements: We will disclose your information if required by law, court order or direction from a competent authority.
• Fraud Prevention: In cases suspected of involving fraud, money laundering or security threats, relevant information may be shared with the appropriate authorities.

Data Security and Storage

Protecting your personal information is our technical priority. cili77 implements comprehensive security measures to ensure your data is always kept safe from unauthorised access, modification or disclosure.

All data transmitted between your device and cili77 servers is encrypted using industry-standard SSL (Secure Sockets Layer) technology. This means your login details, financial transactions and personal data cannot be read by unauthorised parties while in transit.

Your personal data is stored on secure servers protected by layered firewalls, intrusion detection systems and strict access controls. Only specific staff members with a legitimate operational need are granted access to player personal information.

We retain your active account records for as long as the account remains in operation. After account closure, your data will be kept for the period specified by the applicable licensing and legal requirements, after which it will be securely deleted.

Your Rights and Choices

As a cili77 player, you have the following rights regarding your personal information. These rights can be exercised at any time by contacting our support team:

• Right of Access: You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
• Right of Rectification: If your personal information is inaccurate or out of date, you have the right to request a correction. You can also update basic information through your account profile page.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data. Please note that this request may be subject to legal and licensing requirements that oblige us to retain certain records.
• Right to Opt Out of Marketing Communications: You may stop receiving promotional communications from cili77 at any time by contacting our support team.
• Right to Restrict Processing: In certain situations, you may request that we limit how we process your personal information.

To exercise any of the rights above, please contact the cili77 customer service team via live chat available 24/7 or through our support email. We aim to process all data privacy requests within a reasonable timeframe.

Use of Cookies

The cili77 website uses cookies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for the basic operation of the website, including login sessions and account security. Without these cookies, the platform cannot function correctly.
• Performance Cookies: Collect information about how visitors use the website in a non-identifiable format, to help us improve the platform's performance.
• Functional Cookies: Store your preferences such as selected language and display settings to provide a more personalised experience.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the cili77 website.

Children's Privacy and Age Restriction

The cili77 platform is an online gambling service designed exclusively for individuals who are 21 years of age and above. We strictly enforce this age limit as part of our commitment to responsible gambling.

cili77 does not knowingly collect, process or store any personal information of individuals under the age of 21. Our account registration process is designed to verify a player's age through valid identity document verification.

Should we become aware that an individual below the stipulated age limit has registered an account or provided their personal information to us, we will take immediate action to close that account and delete all related data from our systems.

Changes to the Privacy Policy

cili77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The latest version of this Privacy Policy will always be available at cili77.one/dasar-privasi.

If we make significant changes to how we handle your personal information, we will notify you via a notification in your account or through your registered email. The effective date shown at the top of this document will be updated to reflect the date of the latest change.

By continuing to use the cili77 platform after any changes to this Privacy Policy take effect, you are deemed to have accepted those changes. We encourage you to review this Privacy Policy periodically.

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, the cili77 customer service team is ready to assist you.

We provide two main communication channels that operate around the clock: 24/7 live chat accessible directly through the cili77 platform, and our support email. Our team is available to assist in Malay and English.

Contact our privacy and support team: